Everyone is talking about CX and the need to retain happy customers, while also getting the most out of your customer service agents.
Most organisations are working with legacy systems that are not flexible, expensive to implement and maintain and that are not producing the highest levels of CX.
Bright Pattern has just been voted as a top performing CCaaS provider. We ranked number 1 with the best ROI in the industry.
Bright Pattern outranked top contact centre infrastructure vendors for overall customer satisfaction including but not limited to Genesys, NICE inContact, Five9, Aspect, and Avaya.
Bright Pattern shone in overall customer satisfaction ratings, the results index, and the relationship index.